User involvement: research, best practices and standards

Everyone agrees that involving users is a good thing. Still, many organisations and projects struggle with making it happen. In this webinar, we shared knowledge from current research, practical examples from clients and relevant standards.

Speaker: Susanna Laurin, Managing Director and Chair, Funka Foundation.

Key tips from the webinar in a short smart guide:

Smart Guide

User involvement

Point to examples
When user input has led to change.

Part of the process
Make user involvement a mandatory step.

Start small
Testing with one user is better than not testing at all.

Document and follow up
Share your learnings, build internal knowledge.

Get support when needed
Analysis and prioritisation require experience.

funkafoundation.org

Smart guide: User involvement – PDF, opens in a new window

Recording of the webinar:

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