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  • Swedish
  • Search
  • We offer
    • Training
      • Self-paced training
      • EAA-specific training offer
      • The customer is always right – what on earth do we do now …?
      • IAAP Professional Certification Preparation Training
        • CPACC certification preparation training
        • WAWeb Accessibility Specialist
        • ADS certification preparation training
    • Document remediation
    • The missing link – the user perspective on accessibility
    • Action-based accessibility audit
    • Use up your budget!
  • Research projects
    • Web accessibility course for people with visual impairments
    • Accessible crisis information
    • Accessible support to victims of crime
    • Training on website feedback strengthens the voice of users
    • Accessibility makes new cybersecurity requirements more robust
    • Framework contract with the whole Stockholm Region
    • Increase cognitive accessibility in digital interfaces
    • AI-based and inclusive recruitment
      • Do you have experience with AI in recruitment?
    • Consumer rights for everyone
    • Completed projects
      • Involving users
      • Integration of web accessibility in university education in the EU
      • Nordic knowledge on web accessibility
      • Digital skills
        • Digital skills for inclusive employment – report published
      • Accessibility – an important part of sports
      • Funka Foundation provides expert support to EU project
      • Stuttering: in focus at last
      • Bridging the gap: Empowering UX-students to address all users’ needs
      • Accessibility of cookie notifications
        • New research shows how cookie notifications can be more accessible
      • Accessibility in surveys
        • Make your surveys easier to manage for users
      • Expertise based on personal experience
        • Webinar: Expertise based on personal experience
      • Digital currency dialogue forum
      • European Political Party websites
  • Assignments
    • European policy, legislation and standards
      • What companies need to comply with EAA
      • EAA – insufficient information to consumers
      • Accessible support – new requirements under the Accessibility Act
      • Public Procurement Guidance for Accessibility
      • Research informs new European standards on accessibility
      • Canada adopts the EN301549 – and makes it accessible!
      • European Accessibility Act: implementation regarding e-books
      • The value of a life must be equal
    • Cognitive accessibility on museum websites
    • Access Denied – a democratic issue
    • EU-funded study on Multimodality
    • PDF/UA-2 – the updated PDF accessibility standard
    • Study on AI to support accessibility
    • EU platform publishes our paper on user involvement
    • IAAP Nordic
  • What’s up
    • IAAP EU & Vially Accessibility Event 4–5 February 2026
    • Newsletter
    • News
      • Safety and accessibility
      • World Braille Day: Celebration or crisis?
    • Free Friday Webinars
      • EAA empowers users – the beauty of enforcement
      • When design kills usability – meet the custom cursor
      • Cognitive accessibility in digital interfaces – insights from users
      • Captions, subtitles or transcripts
      • Getting tables right: Clear, accessible, and effective
      • Accessible input fields: From code to user experience
      • Cybersecurity + Accessibility = True
      • EAA Three months on
      • Accessible e-learning
      • Serving all customers: Accessible support services and the European Accessibility Act
      • No barriers, just bar charts: Chart accessibility made easy
      • European standards to support EAA – update
      • Accessible surveys: insights and best practices
      • Best things in life are free – Part 2: Free tools for mobile app accessibility testing
      • Accessible cookie banners: research insights and best practices
      • User involvement: research, best practices and standards
      • The best things in life are free – Free tools for accessibility testing
      • Document remediation – setting up your workflow
      • Understanding Non-Digital Information under the European Accessibility Act
      • Deliver UX and design to developers
      • Formatting for accessibility – and how to make it easier
      • ALT-text – how am I supposed to write it?
      • Brain-friendly web design for a stress-free online experience
      • Five easy steps to improve document accessibility!
      • European Accessibility Act – these are the requirements
      • Accessibility in social media
      • The untapped resource of accessibility features
        • Challenges in accessibility supported
  • About us
    • Join our network of testers
    • Columns
      • The worst is …
      • Digital Christmas stress is not inevitable
      • The curse of the custom cursor
      • The good, the bad and the unreadable
      • Start where you are
      • Why are we not getting across?
      • It should be the other way around
      • To think and talk like your customers
      • The never-ending hype of AI
      • “No gritting or snow clearance”
      • An adapted car makes travelling easier and more independent
      • Adolf Ratzka has left us
      • I don’t want to work on creating accessible documents
      • High time to reconsider the use of timers
      • The user at the centre – or possibly in the back seat?
    • Accessibility statement
    • Privacy policy
    • Board of Directors
  • Join our network of testers
  • Columns
    • The worst is …
    • Digital Christmas stress is not inevitable
    • The curse of the custom cursor
    • The good, the bad and the unreadable
    • Start where you are
    • Why are we not getting across?
    • It should be the other way around
    • To think and talk like your customers
    • The never-ending hype of AI
    • “No gritting or snow clearance”
    • An adapted car makes travelling easier and more independent
    • Adolf Ratzka has left us
    • I don’t want to work on creating accessible documents
    • High time to reconsider the use of timers
    • The user at the centre – or possibly in the back seat?
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A bouquet of pink flowers by a gravestone and lantern. Photo.

The worst is …

By Susanna Laurin

Managing Director and Chair, Funka Foundation

A dear friend of mine has a saying that comes from experience bringing up a long row of children and grandchildren. It works just as fine with me, with the added bonus of making me smile. When I am really upset, he listens to my complaints and then says, “What is the worst part?”

I find it brilliant, because it makes me stop rambling – and start to think. And when asked to pick one single thing, that thing often sounds futile. Which is of course the point. And if the worst part is still horrible, a stepwise approach is often a good advice anyway.

Another aspect of comparing bad things, is the question people outside of the disability community keep coming back to for some reason: What is the worst – becoming blind, deaf or motor impaired? I don’t know where the underlying idea comes from, or what difference it would make (you rarely get to choose), but I still get this question often enough to make me puzzled. My 10 cents worth of observation is that people seem to fear blindness the most, I assume it has something to do with losing control. None of the people I have had this odd conversation with have considered the isolation acquired deafness often end up with. Very few have thought about how many places you still cannot visit in a wheelchair, despite legislation and innovation.

But one thing I know for sure. People who become permanently ill or acquire a disability, who all of a sudden find themselves being part of ”the world’s biggest minority” – they all essentially say the same: The worst part with this new life situation is not the things I cannot do anymore, accepting that I need to ask for help, the everyday struggle or even the pain. It’s losing my identity, the way friends and colleagues perceive me, and ultimately – that I have become lonely.

Most people are genuinely caring towards family, friends, colleagues, neighbours and many others as well. When something bad happens, they call, drop by, support, send flowers etc. That’s how we behave as humans. If the bad thing happening is temporary, this is nice and often appreciated. But when the situation doesn’t improve, when the person isn’t ”coming back” to where they were before, or even becomes worse … very few people keep up the support.

I am not blaming anyone, most of us react this way. Life goes on, we all have our own troubles, and there is only so much sadness and being Mother Theresa any of us can handle. Empathy requires energy, and continuous empathy doesn’t seem to be the part of our default DNA.

At a recent funeral, I couldn’t stop thinking that if the 50 people who now paid their respects had visited once a year, the deceased (who got almost no visitors except for the closest family) would have seen someone every week. Thinking of the difference that would have made for her …

I have seen and heard the same story too many times, and it breaks my heart. In what is arguable the toughest period of any person’s life, when you are extremely dependent on smiles, hugs and love just to cope – far too many people feel totally deserted.

The worst is being left alone.

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Ekhammarkroken 3
SE-184 63 AAkersberga
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info@funkafoundation.org

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The Funka Foundation is registered with and supervised by the Stockholm County Administrative Board. VAT: SE802425236601. Registration/organisational number: 802425-2366